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EXFO Services & Support

From instrument calibration to hands-on training, we are with you at every step of your testing journey.

Calibration

Instrument Calibration

ISO 17025-traceable calibration services ensure your OTDR, power meters, and light sources maintain measurement accuracy. We offer standard 10-day turnaround or expedited 3-day service for urgent needs.

Training

Training Programs

On-site and virtual training courses covering OTDR operation, trace analysis, fiber characterization, and connector inspection. Certified instructors with 10+ years of field experience.

Repair

Repair & Maintenance

Authorized repair center with genuine parts and factory-trained technicians. Loaner instruments available during repair to minimize your downtime.

Technical Support

Technical Support

Our application engineers are available by phone, email, and live chat to help troubleshoot measurement issues, interpret OTDR traces, and optimize your test procedures.

Frequently Asked Questions

We recommend annual calibration for instruments in regular field use. High-precision applications or regulatory environments may require semi-annual calibration. Each calibration includes a NIST-traceable certificate.

Yes, we provide on-site training at your facility for groups of 4 or more. Training covers instrument operation, maintenance best practices, and hands-on lab exercises using your actual network scenarios.

Standard repair turnaround is 7-10 business days. We also offer a 48-hour express repair option for critical instruments. Loaner units are available free of charge for warranty repairs.

All EXFO instruments include a 12-month standard warranty. Extended warranty plans for 2 or 3 years are available at the time of purchase or within the first year. Extended plans include priority repair and annual calibration.

Service Scope & Limitations

Our calibration services cover optical power meters (850/1310/1550 nm), OTDRs, and light sources. We do not currently offer calibration for RF test instruments, spectrum analyzers, or third-party manufacturer equipment outside our supported model list.

Calibration accuracy is traceable to NIST standards with documented uncertainty budgets. However, field measurement accuracy also depends on connector cleanliness, launch condition, and environmental factors that calibration alone cannot address. We recommend combining annual calibration with regular connector inspection to maintain optimal measurement quality.

Why Professional Calibration Matters

Aspect Without Calibration With EXFO Calibration
Measurement Accuracy Drift up to ±0.5 dB after 12 months Verified ≤ ±0.05 dB accuracy
Compliance Risk of failed audits NIST-traceable certificate included
Fault Detection Missed events due to dead zone drift Dead zone specifications verified
Confidence Unknown measurement uncertainty Documented uncertainty budget

Ready to Schedule a Service?

Contact our service team to arrange calibration, training, or repair for your instruments.

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