Last updated: January 2026
EXFO Instruments Inc. collects personal information that you voluntarily provide when you request a quote, contact our sales or support teams, register for training, or subscribe to our newsletter. This includes your name, email address, phone number, company name, and details about your product inquiries.
We use your information to respond to inquiries, process orders, provide technical support, send relevant product information, and improve our services. We may also use aggregated, non-identifiable data for analytics and marketing purposes.
We do not sell, rent, or trade your personal information to third parties. We may share information with authorized distributors in your region to fulfill your request, with service providers who assist in our operations, or when required by law.
Our website uses cookies to improve user experience, analyze traffic patterns, and remember your preferences. You may disable cookies through your browser settings, though some website features may not function properly without them.
We implement industry-standard security measures to protect your personal information, including SSL encryption for data transmission, secure server infrastructure, and access controls limiting data to authorized personnel only.
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your personal data at any time.
Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data. To exercise these rights, contact our privacy team at the address below. We will respond to verified requests within 30 days.
Your information may be transferred to and processed in Canada and other countries where our offices or service providers are located. We ensure appropriate safeguards are in place for cross-border data transfers in compliance with applicable privacy laws.
Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children.
We may update this privacy policy from time to time. Changes will be posted on this page with a revised date. We encourage you to review this policy periodically.
For questions or concerns about this privacy policy or your personal data, please contact:
EXFO Instruments Inc. - Privacy Office
400 Godin Avenue
Quebec City, QC G1M 2K2, Canada
Email: [email protected]